How Can We Help?
Our FAQs are here to help you get the most out of our services. Whether you’re looking for quick tips, troubleshooting advice, or detailed explanations, you’ll find everything you need right here.
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FAQ's
As an employee, my company has provided me a MyFriend account, are the details and responses I give confidential?
Yes, absolutely. Whenever you answer a question, it is immediately anonymised for your employer. All conversations are confidential, with only you having access to previous transcripts.
Can my Employer, or HR manager, see my personal details or conversations?
Your employer will never be able to view the details that you share or conversations that you are having with our “assistants”. Meaning that only you are able to review and print out previous conversations.
Does MyFriend comply with data privacy laws like GDPR, HIPAA or CCPA?
Yes. We comply with all Data Privacy Law.
What Data is collected, and who is responsible for the data protection?
We only collect minimal data, which is held for the purposes of accessing our platform, improving or localising your experience and for you to view your previous conversations and profile.
All data is securely stored within our AWS platform, and we take full responsibility for the security of all your data.